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Our Approach

Cram strongly believes in a person-centred approach that puts the person with a disability at the centre of decision making concerning the supports they choose in order that they can achieve their full potential. Our philosophy is that we will provide a service 'with' you, rather than the traditional system based model of providing a service 'to' you.

We are flexible and will be guided by your needs and preferences and respond accordingly.

We value your skills and experience and understand that you have expert knowledge about your support needs. We will listen to your ideas and suggestions and collaborate with you to build a plan that works for you and your family.

We will come to you. We can visit you at home, work or other place of your choice

We work together with you and other service providers to design a holistic plan that complements your existing supports and services.

We can develop support plans and will assist you to track your progress towards identified goals and guide you to apply the right strategies that promote your independence, health and wellbeing

We will work alongside you when looking beyond what is currently available to what might be possible. By focusing on your capacity and recognising that your plans may change over time, we take the view that 'every moment has potential' and that your choice and control over your life is paramount. Your NDIS plan detailing your supports will form the basis of your person centred approach.


A world where each person with a disability can live their best life.


To provide person-centred services, high quality homes, meaningful life experiences and relationships.

Person Centred Principle

Underpinning Cram’s values and strategic plan is the principle of person centredness. Cram puts participant experience and quality outcomes at the heart of everything we do. We enable participant engagement, informed decision making and choice in all aspects of our service delivery and ensure a person-centred approach directs the basis of all decisions and initiatives.


Respect - We respect each other and every person's right to inclusion.

Accountability - We are accountable for our actions and Cram's long-term future.

Integrity - We conduct ourselves with honesty and transparency.

Empathy - We acknowledge and value each person's perspective.

Cram Public Statements

The Voice to Parliament

Cram's response to the Gender Pay Gap